I walked in today 10/1/2017 to pay my express credit card bill at a express nj outlet store in elizabeth store number #1747 and i kindly asked for a bag even though i only made a bill payment and didn't purchase anything but i had a lot of stuff in my hand so i wanted a bag to just put my things in. Cashier told me i can't because they are for customers i looked at her like " ok i just got done paying my express credit card with you how does that not make me a customer?
" it's disgusting how store chains like these are, I should say the employees and managers.
managers are not probably trained and are far by the worst ones with the attitudes and not very helpful. i do however love the clothing in this store however the customer service is over the top disgusting!!!
Product or Service Mentioned: Express Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Employee attitudes.