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I purchased four sweaters from Express.com on December 05/2017, when I received the items two of them was big so I went to the Express store located on 3101 Steinway Street Astoria, New York 11103 to return them but the cashier refused and told me that I will have to mail it back, so I emailed Express on 1/3/2017 and I was told that I will receive a return label receipt within 7 business days but never received anything so I emailed them again on 1/12/2017 and it was no response back from them, so I called customer service and I was told that a label will be emailed to me within 24 hours again but again never received anything, so I emailed Express again on 1/15/2017 and asked them for the fourth time to email me a return label receipt and their response was to wait another 5 business days. I believe that Express is ignoring my request until the 90 days return policy runs out.

Review about: Sweater.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $84.

Preferred solution: Full refund.

I didn't like: Very poor customer service, Worst customer service ever.

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Washhjay1
#1276887

They are a piece of ***! It's been 3 weeks and I havent received any of my items.

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