Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I placed an order on September 2nd and this order included 4 items. A few days later, I received an e-mail that my order was shipped.

However, I noticed that there were only 3 items in this shipment. After 11 days, I received the package and yes there were only 3 of the items that I ordered. Within these 11 days, I expected an e-mail about the item that it was not shipped. After waiting patiently for 11 days, I sent an e-mail about my item to the customer service.

The respond that I got was very very disappointing.. "The item was sold out and cancelled from my order." REALLY??????

Did you just notice it after my e-mail, Express???????

I have had many online shopping experiences and every time an item that I ordered was out of stock, I was always notified by the store. However, Express doesn't know what online shopping business is or EXPRESS DOESN'T VALUE ITS CUSTOMERS AT ALL!!!!!!

Product or Service Mentioned: Express Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Online shopping.

Company wrote 0 private or public responses to the review from Sep 14, 2016.
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